Question 1

How do I contact LTE.app support?

Accepted Answer

Chat with Luna, our AI support assistant, directly on lte.app/support or in the app. Luna can help with troubleshooting, refunds, and account questions.

Question 2

What is an eSIM?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without a physical SIM card. It's built into your device and can be programmed with carrier information.

Question 3

How do I activate my eSIM?

Accepted Answer

After purchase, you'll receive a QR code. Go to your device settings > Cellular/Mobile > Add eSIM > Scan QR Code. Follow the on-screen instructions to complete activation.

Question 4

Can I get a refund?

Accepted Answer

If your eSIM has not been installed or activated, you are eligible for a full refund within 48 hours of purchase. Once activated, refunds are generally not available. If your eSIM failed to activate due to a technical error, you are eligible for a full refund regardless of timing.

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