eSIM Activated But No Internet Data?

Enable data roaming on the eSIM line

This is the cause in over 60% of cases. Being connected to a carrier (showing signal bars and carrier name) does not mean data is allowed to flow. Data roaming must be explicitly enabled. iOS: Settings → Cellular → tap eSIM → Data Roaming: On. Android: Settings → Network → SIMs → tap eSIM → Data Roaming: On.

Set the eSIM as your active data line

If you have a physical SIM inserted alongside your eSIM, your phone may be sending data through the physical SIM even when the eSIM is "connected." iOS: Settings → Cellular → Cellular Data → select your eSIM. Android: SIM Manager → Data SIM → select eSIM.

Check APN configuration

Carrier connection can establish without a valid APN, but data will not pass. Check your APN settings on the eSIM line. Smart Coach reads your APN automatically and compares against the correct values for your plan.

Toggle airplane mode

Enable airplane mode for 15 seconds, disable, wait 60 seconds. This resets the data session without losing the carrier registration.

Check plan status and remaining data

Confirm your plan is active and has data remaining in the LTE.app dashboard. Expired or exhausted plans maintain carrier connection but block all data.

Open LTE.app and tap Smart Coach. It checks your APN settings, roaming state, and carrier connection automatically — even without mobile data — and walks you through the exact fix for your device and carrier.

Why does my eSIM show a carrier name but have no internet?

A carrier name in the status bar means your phone is registered to the network (voice/SMS layer). Data requires a separate APN configuration and data roaming permission. All three — carrier registration, APN, and data roaming — must be correct for internet to work.

My eSIM worked before. Why has it stopped passing data?

Most likely cause: the plan has expired or run out of data. Second most likely: an OS update reset your data roaming setting. Check both in order.